Your privacy is important for us
Who is responsible for your data?
Wandawonda Escapes Ltd is responsible for your data. Our registered address is: 11 Stratford Road, London, W8 6RF. We control the data that is collected from you, and as such the ways in which your personal information is collected and the purpose of its use.
PERSONAL DATA WE COLLECT ABOUT YOU
Contact details (name, telephone and email address), payment details (through Stripe – we can’t see your card details) and conditions related to your health and wellbeing as provided by you.
HOW WE USE YOUR PERSONAL DATA
We collect your personal data in order for us to provide our service to you. Maintaining your records on our website database, booking your accommodation and other retreat activities with third parties and communicating with you in order to send you information about your booking to fulfil our administration, including accounting and billing.
MARKETING: HOW TO MANAGE THE MESSAGES WE SEND TO YOU
Firstly, we do not provide your personal information to any other business for marketing purposes.
If you receive our newsletter, you control if you want to opt-out by either clicking the unsubscribe link at the bottom of the most recent newsletter email that you’ve been sent or by requesting directly to us via email at email@example.com.
HOW LONG WE KEEP YOUR DATA
We keep your account active whilst you are using our service. If you don’t log in to your account for more than three years, we will deem you as an inactive client.
HOW WE PROTECT YOUR DATA
We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
Our suppliers have measures in place to protect your information in order to keep your account secure. Within Wandawonda we limit who can access our systems and keep our security and policies under review.
WHO WE SHARE YOUR DATA WITH
Google (powers our internal email and document storage).
Third-party suppliers on retreat.
Automated decision making
We do not use automated decision making, so that is not something that our clients need to opt-out, or, in from.
What rights you have over your data
Under the GDPR, you have several rights that you can exercise. The right of access (often called a ‘Subject Access Request’ (SAR)) The right to rectification (making sure your data is accurate). The right to erasure (often called ‘right to be forgotten’). The right to restrict processing. The right to object. The right to data portability. Should you wish to exercise any of these rights, please contact us on firstname.lastname@example.org and we’ll help you. There’s no charge for these requests (unless repetitive), we aim to fulfil your request as soon as we can and within 30 days.
You can write to us at Wandawonda Ltd, 11 Stratford Road, London, W8 6RF and email us at email@example.com. If you have any complaints on how we use your data, please email us, or alternatively, you can contact the Information Commissioner’s Office by telephone on 0303 123 1113 or visit their website located at ico.org.uk/concerns.