1. Booking

1.1 Your booking is a contract, with us, Wandawonda Ltd, (CRN 12540518) (referred to as ‘Wandawonda’, ‘us’, ‘we’ or ‘our’ after this), our registered office is at 11 Stratford Road, London W8 6RF, and you, referred to as the ‘Guest’, ‘your’ or ‘you’ after this, in respect of a retreat at the place and accommodation, provided with the included activities as set out in the email booking, (the ‘Retreat).

1.2 The email booking and these Booking Terms and Conditions referred to as the ‘Booking’ after this.

1.3 The Booking will become a binding contract when you pay the deposit for the Retreat.

1.4 Unfortunately, we cannot accept any Booking if you are under eighteen.

2. Cost

2.1 To confirm your Booking we ask for a non-refundable deposit which is 30% of the Total Cost stated in the Booking, (the ‘Deposit’).

2.2 For any Booking made less than 30 days before the Retreat arrival date, (in the Booking), you will need to pay the Total Cost of the Retreat to confirm the Booking.

2.3 The balance payable, set out in the Booking, (the ‘Balance’) must be paid by you to us in cleared funds no later than five weeks before the Retreat arrival date.

2.3.1 If the Balance is not received by the applicable due date then the Booking will be treated as cancelled. 

2.4 The Total Cost includes all of the items set out in the Booking unless otherwise confirmed to you in writing by us. 

2. 5 For the avoidance of doubt, the Total Costs does not include, amongst other things, your flights, airport transfers, travel insurance, health insurance, laundry, tips, other travel costs or any other activities or trips.

3. Documentation, visas and health requirements

3.1 You are responsible for checking and obtaining prior to the Retreat all valid visas, documentation, and other health requirements such as inoculations / vaccines which may be required or necessary. 

3.2 We do not accept any responsibility or liability in respect of any documentation, visas, health requirements or alike required.

4. Accommodation

4.1 The Retreat starts at 12:00 on the arrival date stated in the Booking, unless otherwise confirmed in writing by us to you. You can check-in at the Accommodation set out in the Booking from that time onwards.

4.2 The Retreat ends at 12:00 on the departure date stated in the Booking.

5. Insurance

5.1 You are responsible for arranging your own travel/health insurance for the duration of the Retreat and to cover the activities of the Retreat.  If you do not take adequate insurance, you accept full liability for any loss that may occur to yourself in respect of the Retreat.

5.2 We have suitable public liability insurance in place for the Retreat.

6. Liability

6.1 We are not liable for any changes to the Retreat and / or Booking in any way.

6.2 We are not excluding liability where it is unlawful to do so, including for death, injury or illness caused by the negligent act and / or omissions of our employees or agents or subcontractors whilst acting within the scope of their employment in the provision of the Retreat. 

6.3 We are not liable to you for the failure of any third party to provide any aspect of the Retreat particularly where the failure is unforeseeable, unavoidable or unusual including being beyond our control. 

7. Conduct and ability

7.1 You agree and undertake (promise) that you will not conduct yourself in a manner on the Retreat where your behaviour may be considered unreasonable and / or such that it will or is impairing the enjoyment, comfort and / or health of others.

7.2 You are solely responsible for ensuring that you are sufficiently fit and healthy to undertake any physical activity whilst on the Retreat and you undertake such physical activity at your own choice. 

7.3 You undertake to let us know by the Balance payment date of any medication or health concerns that you may have which will prevent you from full participation in any physical activity. 

7.4 You undertake to notify the appropriate representative of our Company immediately if you experience any injury or discomfort whilst at the Retreat.

8. Variation

8.1 We reserve the right to make reasonable changes to the Retreat and / or the Booking as may be necessary from time to time.

9. Cancellation or termination

9.1 Any cancellation must be immediately notified to us in writing and the cancellation will happen when we confirm receipt of the written cancellation from you.

9.2 If you cancel the Booking before or on the arrival date, you forfeit the non-refundable Deposit payment made and the Balance payment made.

9.3 We reserve the right to cancel any Booking at any time in our absolute discretion and / or terminate any Booking at any time in our absolute discretion.

9.3.1 We may in our absolute discretion refund the Total Balance payment in the event that we cancel or terminate the Retreat and / or Booking.

10. Force Majeure

10.1 Neither we nor you shall be in breach of this contract or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 2 months, the party not affected may terminate this agreement by giving 7 days written notice to the affected party.

11. Complaints

11.1 Whilst on the Retreat, any problem or complaint that you may have should be immediately reported to us and we will try to sort it out. 

11.2 If the problem or complaint cannot be resolved to the satisfaction of both you and us, we will investigate upon return from the Retreat.

11.2.1 You agree to help with all reasonable requests to assist with the complaint investigation, at your own cost.

11.2.2 We will within 28 days of the Departure date let you know of the outcome of our complaint investigation and suggest any action, remedy or resolution which we think is appropriate. 

12. Governing law and jurisdiction

12.1 This Booking and the Retreat and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

12.2 We and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Booking and the Retreat or its subject matter or formation (including non-contractual disputes or claims).

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